LOAN APPLICATION
QUESTIONS
LOAN PAYMENT QUESTIONS
REFER A FRIEND QUESTIONS
INTEREST, FEES AND OTHER CHARGES
PRODUCT QUESTIONS
CUSTOMER SERVICE QUESTIONS
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| LOAN APPLICATION
QUESTIONS |
Am
I eligible ?
If you are Active Duty Military
(Army,Navy, Air Force, Marine Corps, U.S. Coast
Guard) and can set up a discretionary military
allotment for the period of your
loan, YOU CAN BE APPROVED FOR A LAPTOP.
Reservists and National Guard who can setup a
military allotment can also be approved. Retirees,
Veterans, Spouses, Government Employees and other non-active duty military personnel
may be approved on a case by case basis.
Fill out a no-cost no-obligation application online.
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What
if I have bad credit, no credit or a bankruptcy?
Our Program specializes in helping
you to improve your credit and get back on the
road to financial health. So yes, bad credit or
no credit should not stop you from applying. However,
you cannot be enrolled in a consumer credit counseling
program. And any bankruptcy must be discharged
and you need to be up-to-date on your current
bills.
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What
is my "Home of Record" address?
It is your address of record –
normally, this is the address from where you enlisted
when you joined the military.
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If
I have additional income, will it help?
If you are the primary borrower
and are active duty, we do not consider income
from a second job. If your debt-to-income ratio
is high, we will consider income from your spouse,
assuming that your spouse is employed for at least
90 days and can provide a current pay stub with
year-to-date income.
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What
is my estimated payment?
All laptops are available with
$0 down*. Your monthly payment can be as low as
$85 per month for a 24 month payment plan or as
high as $140 for a 12 month plan. This is based
on a $1,500 laptop bundle. Please be advised that
this is only an estimate and the final payment
amount will be determined by the options you choose
during the process. Best of all, there is no money
down* and you can prepay anytime without penalty.
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What
is my loan application status? How long before
I hear from you?
To find out the current status
of your loan application you can call us at any
time. You will also receive an e-mail that will
instruct you on what you will need to do in order
to complete your loan request process. We strive
to provide the BEST and fastest service possible,
and will normally respond to you by e-mail within
24 business hours of receiving your completed
application and supporting documentation. Response
time may fluctuate, however, depending on the
volume of applications we receive and seasonal
demand.
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My
loan status says "needs review." What
does that mean?
When your loan is in "needs
review" status it means that we have not
yet reviewed your application. We will normally
respond to your completed application within 24
business hours after receiving the supporting
documentation. Response time may fluctuate, however,
depending on the volume of applications we receive
and seasonal demand.
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Can
I apply if I already have a loan?
Yes, but It depends on the number
and amount of the other allotments you have as
well as your pay-off history.
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How
many payments do I have to make before I can reapply
for another loan?
Each loan request is evaluated
individually. While we would like to see a minimum
of six payments to establish a satisfactory payment
history on your existing loan, we welcome our
customers to apply at any time.
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What
is an EFT?
An Electronic Funds Transfer or
EFT, allows for your payment to be electronically
withdrawn directly from your checking account(s)
or, in some cases, from your savings account(s).
We use this as a back-up only in the event that
your allotment does not go through. The EFT form
is a requirement of the application process.
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How
will I know if I was approved?
You will be contacted by telephone
or email. It usually takes 24 hours after we receive
your LES or pay statement before you will know
the status of your application. In some cases,
a response may come the following morning.
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| LOAN PAYMENT QUESTIONS
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What
is the total price
Financed Price vs. Cash Price
The monthly payments we quote are the financed
prices which depend on your credit history and
the repayment term. The financed price includes
set up fees.
Cash Price
The cash price is listed when you click on the
monthly payment.
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How
does the Six month same as cash program work?
It's good on ANY package and on ANY loan amount.
It means that if you decide to pay-off your balance,
there is no interest charge. How do we do it?
It’s simple. Just contact us for your payoff
balance. Provided all monthly payments have been
received when due, and the payoff is received within
six (6) monthly payments, then we will deduct all
finance charges previously paid from the payoff
balance. And enjoy interest free credit!
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Is
there a down payment required?
No*.
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What
type of loan am I applying for?
You are applying for a Retail
Installment Contract Loan. This is not a lease and it is not a rent-to-own
contract. You may elect to payoff the loan early
which will reduce the finance charges. There is
no pre-payment penalty.
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How
will I pay for my loan?
We have several repayment options
available, each with features and benefits designed
to help you protect your credit history. Our two
most popular options include:
Allotment – This is an automatic deduction
that comes out of your paycheck.
Electronic Funds Transfer (EFT) – This is
an automatic withdrawal from your checking account.
If you have any questions, please call us at 800-697-5805.
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Why
do you recommend repayment of this loan by allotment?
DFAS instituted Discretionary allotments
for the convenience of the Service Member. Using
an allotment to repay your loan is extremely beneficial
to you because:
- It's Convenient & Automatic
- It's Timely
- No Check to write each month
- No need to remember a due date
- No need to worry when you are in the Field,
TDY, Emergency Leave, Deployed, etc
- The allotment service center sends us your
money by the first of the month -- No worry
about late payments or late charges
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Can
I make a payment by credit card?
Yes. We offer several electronic
payment options. If you need help setting up payment
arrangements, please contact one of our customer
service representatives at 800-697-5805.
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Can
I send additional payments?
If you would like to make an additional
payment at any time, please mail it to: AB Finance,
Inc., 990 Highland Dr Suite 105B, Solana Beach,
CA 92075. Please include your social security
number or account number with any payments you
send.
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How
do I get a refund if my allotment did not stop?
Please call us and we can help
you:
800-697-5805
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When
will my first payment be due?
Approximately 45 days after your
contract is signed.
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What
do I need to apply?
You must be eligible.
You should have an email account, and you must
also have a current copy of your LES or proof of
income. You should
also have a valid checking account.
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Why
do I have to fill out a application to get a quote?
Your application helps us to determine
the amount of credit and the length of repayment
terms we can extend.
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| REFER A FRIEND QUESTIONS |
How does Refer a Friend work?
It’s simple. Just give your friends the website address and tell them to put your name in the Referred by field. Or you can use our link (click here) give us the names and contact information and we will send them an invitation to apply |
What is a successful referral?
A referral is considered successful when the laptop package is shipped.
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How long does it take to receive credit from a successful referral?
The credit will be issued to your account within one billing cycle.
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| INTEREST, FEES
AND OTHER CHARGES |
What
is the interest rate and length of payment?
This is set up on a monthly
repayment loan that can be as long as 24 months.
You are able to take care of the account as fast
as you wish. The interest rate can be as low as
1.58% per month or 19% annually up to 2% per
month or 24% annually.
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Are there any
set up fees?
There is a one time set up fee for financed
accounts of $150.00. This amount is included in the monthly
payment. When you make subsequent purchases you will not be
charged a set up fee.
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When
do my interest charges begin?
Interest begins to accrue on your
account when we ship your computer.
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Is
there a prepayment penalty if I want to pay-off
my loan early?
No. You can pay-off your account
at any time without any penalties or fees.
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How
do I know that there are no hidden charges or
costs?
Because the APR or Annual Percentage
Rate quoted quoted on your retail installment
contract is the same as the Interest Rate. That
means that no extra charges or fees have been
added.
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Can
I benefit from the Service Members Civil Relief
Act (SCRA) that President Bush signed into law,
amending the Soldier's and Sailor's Relief Act
(SSRA)?
The new act specifically calls
for a 6% interest rate on loan obligations that
were taken prior to being called to active duty.
This means that any pre-service debt would be
eligible for rate reductions. If you were on active-duty
when you took out a loan with us, you will not
qualify under the new SCRA.
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PRODUCT QUESTIONS |
How
Long does it take to receive my new laptop?
Credit approval usually takes 24
hours. The allotment forms can be completed in
24-48 hours. All merchandise is ordered within
48 hours of set-up of an active military allotment.
Depending on how the merchandise is shipped will
determine the length of time for you to receive
your laptop. Most products are shipped UPS. Shipping
is free.
Standard delivery time is 5-7 days. A benefit
of purchasing your new computer system from us
is that we ship to any APO address in the USA.
To do so, we must use the U.S. Postal Service
and the Military Postal Service, which has no
tracking system. However, all shipments are fully
insured, so there is no risk of financial loss
in the unlikely event that an item should be mislaid
en route. In such a case, we'll simply replace
your computer once you've filed a claim with the
USPS.
If you choose priority processing - your application
will be processed immediately.
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Can
the computers be upgraded?
Yes, contact us for upgrade options
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Is
there a warranty? What kind of warranty?
Yes. There is a manufacturers warranty
included. All products have their own manufacturer
warranty. We deal with reputable companies with
outstanding service. Some products come with a
cross-ship warranty and others include in home
service. Manufacturer Warranty details are best
researched directly with the manufacturer.
In keeping with the tradition of
excellent customer service, AB Finance Inc. proudly
extends a Limited
Lifetime Warranty on all laptops!
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Are
these computers brand new?
These are brand new, top-quality,
fully upgradeable, computers with a full manufacturers
warranty. We do not sell used or refurbished equipment.
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Can
I upgrade these systems prior to delivery?
Yes. Upon approval of your application,
your representative will give you your upgrade
options.
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How
many Laptops can I buy?
For your first purchase, we suggest
you buy just one. We also appreciate and reward
you for referrals so if someone you refer buys
one, we credit you one payment. You need to let
us know who you referred. Please refer to the
referral program described in more detail herein.
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Do
you sell anything other than laptops? How about
Desktops?
Right now we’re focusing
on Laptops because that is what you’ve asked
us to do. We want you to take your laptop with
you wherever you are. Play your CD’s, watch
movies, download your favorite MP3 tunes, and
share great digital photos with friends online.
In time, we’ll expand our product line and
bundle other accessories. Give us your feedback
on what you’d like to see us offer. We’ll
reward you with a free computer headset for every
comment we act on.
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What
if I want a return on my product?
No problem. Just return the entire
product in its original packing box within thirty
(30) days prepaid by insured mail, insurance prepaid
and enclose a note with your name, address and
date purchased. We don’t charge you a re-stocking
fee and we don’t require you to exchange
the product for another one. Please note that
the full refund is only applicable if you return
the product unused. The reason we require this
is that the product is considered “used”
and it voids our warranty in being able to sell
the product as “new” if the computer
is turned on, registered or if any data is loaded
onto the hard drive. In this case we are not able
to accept your return. We are proud to have a
clean record with the Better Business Bureau so
you can trust that we stand behind our return
guarantee.
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| CUSTOMER SERVICE
QUESTIONS |
| What
are your hours of operation?
We are open 7 days a week by email.
Monday through Friday we are open from 0900-1700
hours. These hours are based on Pacific Standard
Time.
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What
is your fax number?
The fax number is 858-345-1262.
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Do
you have toll-free numbers to call from overseas?
Not presently. But you can always
call us collect at 858-764-4113.
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What
number can I use if I cannot dial toll-free?
Please dial 858-764-4113.
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Did
you receive my fax/e-mail?
You will receive confirmation by
e-mail once your information has been processed.
This usually occurs within 24 hours, but response
time may vary based on seasonal demand.
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What
is my loan payoff? Can I get my balance online?
At this time our system is not set
up to access your account online. You will need
to call us at 800-697-5805 to check for that information,
or e-mail your request to customerservice@militarytechsource.com
from your military e-mail address. Please include
your social security number for us to access your
account information.
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How
do I change my personal info?
You will need to call us at 1-800-697-5805
to change any information on your account.
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How
do I e-mail documentation?
Please scan your documents and save
them in either "jpg" or "bmp"
format. You can send them via e-mail to customerservice@militarytechsource.com
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Can
you share loan information with my spouse?
In order to protect your privacy,
we are prohibited to share any personal or financial
information. Please
consult our Privacy Policy. If you would like
us to provide information about your account to
your spouse, please complete and fax a "Specific"
or "Special" Power Of Attorney to 858-345-1262.
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My
e-mail is not working, so what do I do?
If your e-mail is not working, please
call customer service at 1-800-697-5805 to update
your account with a working e-mail address. You
can also visit www.yahoo.com
to open a free Email account.
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| *On Approved Credit (OAC) |
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